Case Studies

Precision in Pricing: Strengthening Profitability for a Scientific Equipment Provider

Healthcare & Life Sciences, Private Equity

Opportunity

Focus on maintaining concentrated key account relationships had pushed pricing down the client’s agenda in recent years. Even among more transactional customers, price updates were neglected—despite a highly inflationary backdrop. Dedicated pricing expertise was needed to address this gap, identify the right first moves, and embed a disciplined approach to pulling pricing as a lever for growth.

Challenges

  • A broad product range, each with unique buying dynamics
  • Fragmented competitor intelligence and inconsistent pricing insights
  • A wide customer base—from global multinationals to universities—requiring tailored customer approaches

Outcomes

The project discovered 6%-12% immediate price growth in the first year post implementation. With a thorough implementation plan by customer co-developed, the client could action change almost immediately pending conversations with customers.

Why It Matters

Pricing is often the most underutilised lever for growth. When applied systematically—even in complex and sensitive environments—its potential is transformational.

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Results

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Approach

1. Competitive Strategy
  • Mapped product categories against the customer buying journey, key decision drivers, and the competitive landscape
  • Assessed competitive strengths and weaknesses, identifying areas of pricing power and differentiation
2. Pricing Strategy
  • Estimated price sensitivity by category, supported by competitor and market insights
  • Balanced price increase recommendations with commercial risk and competitive position
3. Discounting Framework
  • Documented current discounting practices across cohorts
  • Designed a discounting framework with clear thresholds, escalation paths and cohort-specific rules
  • Created actionable strategies to tighten discounting and reduce leakage while maintaining customer relationships
4. Implementation Set-Up
  • Delivered a granular plan—by product and customer—for rapid rollout
  • Developed internal documentation and pricing decision records to support sales execution
  • Built capability and confidence in pricing for future annual cycles
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