Case Studies

Boosting Profitability for a Leading Fertility Clinic Network

Healthcare & Life Sciences

Opportunity

The fertility clinic network faced competitive pressure through increased ‘consumerisation’ and promotional discounting in the market. Despite pricing being crucial to meeting business objectives, they needed dedicated pricing expertise to drive sustainable growth and better patient outcomes.

Challenges

  • Inconsistent Pricing – Varying structures across locations leading to revenue leakage.
  • Competitive Pressures – Need to balance affordability with profitability in a sensitive healthcare market.
  • Operational Inefficiencies – Limited patient data insights leading to suboptimal pricing decisions

Outcomes

The project is expected to increase revenues by 6% to 8%, factoring in volume trade-offs and market competition. It also provided a strategic roadmap for price growth deployment with minimal risk, tailored to local pricing variations by clinic and treatment. 

This project leveraged proven methodologies in healthcare pricing, supported by strong project management and extensive pricing expertise. We utilised a broad range of data points to build a strategy based on solid hypotheses rather than intuition. The approach ensured adaptability and collaboration, optimising value within existing resources while addressing pricing challenges effectively.

Why It Matters

By leveraging data-driven pricing strategies, healthcare providers can improve financial health without compromising patient trust. Our work with this fertility clinic proves that a smart pricing model can drive sustainable growth and better patient outcomes.

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Results

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Approach

1. Customer Strategy
  • Patient buying journey mapped from interest through to treatment
  • Role of pricing determined across the buying journey
  • Patient price sensitivity assessed for key services
2. Competitive Price Positioning
  • Competitive landscape assessed and data collected prices levels, value communication, promotion and packaging
  • Price position vs. local competition determined at site- and service level
  • Price sensitivity to price position assessed
3. Price Optimisation & Implementation Support
  • Overarching price change targets established on robust insights and expert judgement
  • Clinic by clinic and service by service price change determined guided by local competitive context
  • Revenue upside estimated with robust price elastic insights

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